SAAD Digest
March 2024
Volume: 40
Issue: 1
Title: Improving safety and efficiency in special care dentistry through quality improvement of patient information in the Belfast Trust
Author(s): L. Cullen, K. McKenna
Abstract:
The Belfast Health and Social Care Trust’s Special Care Dentistry unit provides treatment under conscious sedation and general anaesthetic. Patients were sent generic preoperative information which was not in a user friendly format for special care dentistry. This presented a patient safety issue with reliance on staff to verbally reinforce information.
Through a quality improvement project we aimed to design a new patient information leaflet to improve safety and clinical effectiveness; incorporate guidance and reduce variation; improve patient experience and improve efficiency within our service by reducing staff administration time.
Plan Do Study Act (PDSA) cycles collated information from dental trainees, nurses and patients. Patient and carer feedback was sought on the quality and usefulness of information. We utilised patient feedback and a reading group to develop a new special care dentistry preoperative information leaflet.
Through quality improvement and service user engagement we have improved patient safety and satisfaction and improved efficiency through the standardisation of pre-operative information.
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Articles from Digest 40(1)